Terms of Service

Effective Date: May 5, 2026
Last Updated: May 5, 2026
Legal Entity: Lightcaster LLC
Registered Address: 9400 Corbin Ave, Northridge, CA 91324, USA
Website: www.lightcasterneon.com
Contact: info@lightcasterneon.com

Welcome to Light Caster. These Terms of Service (“Terms”) form a legally binding agreement between you (“Customer,” “you,” or “your”) and Lightcaster LLC, a California limited liability company (doing business as “Light Caster”, “Company,” “we,” “us,” or “our”), governing your access to and use of our website at www.lightcasterneon.com and the purchase of our LED neon signs (“Services”). Our registered business address is 9400 Corbin Ave, Northridge, CA 91324, USA.

Please read these Terms carefully. By accessing our website, using our design tools, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our website or Services.

1. Eligibility and Account Registration

1.1 Age Requirement

You must be at least 18 years of age to use our Services or enter into a contract with us.

1.2 Business Customers

If you are placing an order on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

1.3 Account Registration

To place an order or access order history, you may be required to create an account. You agree to:

Provide accurate, current, and complete registration information.
Maintain the confidentiality of your account password.
Be responsible for all activity that occurs under your account.
Notify us at info@lightcasterneon.com immediately if you suspect unauthorized use of your account.

We reserve the right to refuse service, suspend, or terminate accounts at our sole discretion.

2. Products and Order Types

2.1 Product Categories

Light Caster offers two categories of LED neon sign products:

Custom-Made Signs — handcrafted to your individual specifications, made-to-order. Subject to the Custom Order rules below.
Ready-Made Signs — pre-designed signs available for immediate purchase. Subject to standard return rules in our Refund & Return Policy.

Both categories are available in Indoor-Use Only and Outdoor-Rated (IP65 weather-resistant) variants. Each product listing clearly indicates its type.

2.2 Product Descriptions and Color Accuracy

We make every reasonable effort to display our products accurately on our website. However, we cannot guarantee that your monitor or device will accurately reproduce the true colors of our LED neon signs. Minor variations in color, brightness, and hue between your screen and the finished sign are normal characteristics of handmade LED products and are not considered defects.

Because our signs are hand-crafted, the exact appearance — including font shape, letter spacing, and curvature — may not be perfectly identical to the digital design proof you approved, as the proof is a computer-generated mockup whereas the sign itself is hand-bent and assembled. These minor variations are inherent to artisan production and are not considered defects.

All stated dimensions are approximate and may vary by up to ±5% due to the handmade nature of production. This is a normal manufacturing tolerance, not a defect.

2.3 Custom Order Design Process

After your custom order is placed and payment received, our design team will prepare a digital design proof (mockup) and send it to you by email, typically within 1–3 business days. Before production begins, you must review and either approve or request changes to the proof:

Review all elements carefully: text content, spelling, font, color, size, layout, and accessories.
Our design service is completely free, and we offer unlimited free design revisions until you are 100% satisfied with the proof.
Once you approve the proof — by clicking the approval link or by email confirmation — production begins immediately.
By approving the proof, you confirm that all details are correct and accept full responsibility for the approved design.
If we do not receive a response to your design proof within 24 hours of sending, we will follow up. If there is no response after a second follow-up, your order may proceed to production based on the original specifications you submitted.

Important: Light Caster is not responsible for any errors — including spelling mistakes, incorrect colors, wrong sizes, or layout issues — that were present in and approved via the design proof. Please review every detail before approving.

2.4 Submitted Artwork and Intellectual Property

When you submit custom artwork, logos, or images for incorporation into your sign design, you represent and warrant that:

You own the artwork or have been granted full rights and licenses to use, reproduce, and manufacture products based on that artwork.
The artwork does not infringe any third-party intellectual property rights, including copyrights, trademarks, or trade dress.
The artwork does not contain unlawful, defamatory, obscene, or otherwise objectionable content.

You grant Light Caster a limited, non-exclusive, royalty-free license to use, reproduce, and modify your submitted artwork solely for the purpose of producing your order. You retain all underlying rights to your artwork.

Designs and concepts produced by Light Caster on your behalf — including original artwork prepared by our design team — remain the intellectual property of Light Caster unless otherwise agreed in writing.

We reserve the right to decline any order that we believe, in our sole discretion, may infringe third-party intellectual property rights. For information on submitting copyright takedown notices, please refer to our DMCA Policy.

2.5 Indoor vs. Outdoor Signs

Each Light Caster sign is rated for either Indoor-Use Only or Outdoor-Rated installation, as clearly indicated in the product listing.

Indoor signs are designed for residential and commercial indoor environments. They MUST NOT be used outdoors, in damp basements, bathrooms, near pools, or in any environment where they may be exposed to moisture. Use of indoor signs outdoors will void the warranty.
Outdoor-Rated signs are IP65 weather-resistant, designed for sheltered outdoor use such as covered patios, storefronts under awnings, and exterior walls protected from direct heavy rainfall. They are not designed for full submersion, salt-water exposure, or use in extreme weather conditions.

2.6 Product Safety Certifications

All Light Caster LED neon signs are designed to comply with applicable U.S. safety standards including FCC, UL, REACH, RoHS, and California Proposition 65. Our signs operate on 12V DC low-voltage power.

3. Pricing, Taxes and Payment

3.1 Pricing

All prices on www.lightcasterneon.com are in United States Dollars (USD). We reserve the right to change prices at any time without prior notice. The price applicable to your order is the price confirmed at the time of checkout.

3.2 Sales Tax

As a California-based business, we collect California sales tax on orders shipped within California. For orders shipped to other US states where we have a tax nexus, applicable state and local sales tax will be calculated and added to your order total at checkout.

3.3 Payment Methods

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and other payment methods displayed at checkout.

We also offer buy-now-pay-later (BNPL) options through third-party providers such as Klarna, Afterpay, Affirm, and Shop Pay, allowing you to split your purchase into installments. When you choose a BNPL option, you enter into a separate agreement with the BNPL provider, and your installment plan, fees, late charges, and credit terms are governed by that provider’s terms and conditions, not by these Terms. Light Caster is not party to your installment agreement and does not benefit from your choice of payment method. We do not provide support for issues with BNPL providers — please contact the provider directly for billing inquiries.

All payments are processed through PCI-DSS compliant payment processors. We do not store full card numbers or CVV codes.

3.4 Payment Timing

Standard orders require full payment at the time of placing your order. Your order will not enter the design or production queue until payment is successfully processed (or until your BNPL installment plan is approved by the provider). If your payment is declined, you will be notified and given the opportunity to provide alternative payment.

We reserve the right to cancel orders where payment is declined or where we suspect fraud. Any pending charges will be reversed in such cases.

4. Order Processing, Production and Delivery

4.1 Order Confirmation

After placing your order, you will receive an automated confirmation email. This confirms receipt of your order and payment but does not constitute final acceptance. For custom orders, your order is accepted when we send you a design proof. We reserve the right to decline or cancel any order at our sole discretion. If we cancel an order, any pending charges will be refunded in full.

4.2 Production Time

Standard production time for custom signs is 5–10 business days from design proof approval. Ready-made signs typically ship within 1–3 business days. Production timelines are estimates and may vary due to design complexity, order volume, or circumstances beyond our control.

Rush production is available for custom signs as an additional paid option, subject to our current production capacity. Specific rush turnaround times and surcharges will be displayed at checkout when available.

4.3 Shipping

We ship throughout the United States using premium carriers (UPS, FedEx, USPS, DHL). Shipping costs are calculated at checkout based on destination, package weight, and dimensions. Standard delivery typically takes 3–7 business days after dispatch.

Once your order ships, you will receive a confirmation email with your tracking number. Risk of loss passes to you upon delivery.

We may require a signature upon delivery for high-value orders. You may request to opt out of the signature requirement directly through the carrier once the shipment is in transit.

Light Caster is not liable for replacements or refunds for parcels delivered to incorrect or incomplete addresses provided by the customer at checkout. Please review your shipping address carefully before completing your purchase.

4.4 Delays and Force Majeure

Light Caster is not liable for delays caused by shipping carriers, adverse weather, natural disasters, pandemics, government actions, supply-chain disruptions, or any other circumstances beyond our reasonable control.

5. Intellectual Property

All content on www.lightcasterneon.com, including text, graphics, logos, images, software, and the overall look and feel of the website, is the exclusive property of Light Caster or its licensors and is protected by United States copyright, trademark, and other intellectual property laws.

The “Light Caster” name and logo are trademarks of Lightcaster LLC. You may not use our trademarks without our prior written permission.

You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any content from our website without our prior written consent, except for personal, non-commercial use.

If you believe content on our website or in a customer-submitted design infringes your copyright, please follow the DMCA procedure set forth in Section 6 below.

6. DMCA Copyright Policy

Lightcaster LLC respects the intellectual property rights of others and expects users of our Services to do the same. This DMCA Copyright Policy is provided pursuant to the safe harbor provisions of the Digital Millennium Copyright Act, 17 U.S.C. §512.

6.1 Reporting Copyright Infringement

If you believe that material on our Website, or a customer-submitted design we are producing or have produced, infringes your copyright, please submit a written notice (“DMCA Notice”) to our Designated DMCA Agent (contact details in Section 6.4 below). Your DMCA Notice must include all of the following information, as required by 17 U.S.C. §512(c)(3):

A physical or electronic signature of the copyright owner or a person authorized to act on the owner’s behalf.
Identification of the copyrighted work claimed to have been infringed.
Identification of the material that is claimed to be infringing, with sufficient detail to enable us to locate it (e.g., URL, product page, order number, or design description).
Your contact information: name, address, telephone number, and email address.
A statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law.
A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act on the owner’s behalf.

Important: Under 17 U.S.C. §512(f), any person who knowingly materially misrepresents that material is infringing may be liable for damages, including costs and attorneys’ fees.

6.2 Our Response to DMCA Notices

Upon receipt of a properly formed DMCA Notice, we will:

Promptly remove or disable access to the allegedly infringing material on our Website.
If the material relates to a custom order in production, we may suspend or cancel that order; the customer who submitted the artwork will be notified.
Forward the DMCA Notice (including the complainant’s contact information) to the user who submitted the allegedly infringing material so they may submit a counter-notice if they choose.
Take reasonable steps under our Repeat Infringer Policy (Section 6.5).

6.3 Counter-Notice Procedure

If you are a customer or user and you believe that material you submitted was removed or disabled by mistake or misidentification, you may submit a written counter-notice (“Counter-Notice”) to our Designated DMCA Agent. Your Counter-Notice must include all of the following, as required by 17 U.S.C. §512(g)(3):

Your physical or electronic signature.
Identification of the material that has been removed and the location at which it appeared before removal.
A statement, under penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.
Your name, address, and telephone number.
A statement that you consent to the jurisdiction of the U.S. Federal District Court for the judicial district in which your address is located, or, if your address is outside the United States, the U.S. Federal District Court for the Central District of California (where Lightcaster LLC is located), and that you will accept service of process from the original complainant or an agent of such person.

Upon receipt of a valid Counter-Notice, we will forward it to the original complainant. If the complainant does not file a court action seeking to restrain the activity within 10–14 business days, we may, at our discretion, restore the removed material.

6.4 Designated DMCA Agent

All DMCA Notices and Counter-Notices must be sent to our Designated DMCA Agent:

Designated Agent: Lightcaster LLC — DMCA Agent
Mailing Address: 9400 Corbin Ave, Northridge, CA 91324, USA
Email: info@lightcasterneon.com
Subject Line: “DMCA Notice — [Your Name]” or “DMCA Counter-Notice — [Your Name]”

Important: We have registered our Designated DMCA Agent with the United States Copyright Office in accordance with 17 U.S.C. §512(c)(2). Current registration can be verified through the U.S. Copyright Office’s DMCA Designated Agent Directory at https://www.copyright.gov/dmca-directory/.

6.5 Repeat Infringer Policy

In accordance with the DMCA, Light Caster has adopted a policy of terminating, in appropriate circumstances and at our sole discretion, accounts of users who are deemed to be repeat infringers:

A user who has been the subject of two (2) or more valid DMCA Notices may be considered a repeat infringer.
We may suspend, limit, or terminate accounts and refuse future orders from any user identified as a repeat infringer.
We may also limit access to our Website or services for users who repeatedly submit infringing material.

6.6 Customer Responsibility for Submitted Artwork

When you submit artwork, logos, images, or any other content to Light Caster, you represent and warrant that you either own the copyright in the submitted content OR have obtained all necessary licenses, permissions, and authorizations from the copyright owner to use, reproduce, and create derivative works (including LED neon signs) based on that content. If you submit content for which you do not have proper authorization, you agree to indemnify Light Caster against any claims arising from such submission, as set forth in Section 10 of these Terms.

6.7 Our Right to Refuse Orders for IP Concerns

Independent of the DMCA process, Light Caster reserves the right to refuse, modify, or cancel any order at our sole discretion if we believe the requested design may infringe copyright, trademark, trade dress, right of publicity, or any other proprietary right of a third party. This includes orders involving:

Logos or marks of well-known brands (e.g., Disney, Marvel, Nike, NFL, NBA, etc.) without proper authorization.
Likenesses of celebrities or public figures without consent.
Recreations of copyrighted artwork, photographs, or designs.
Any other content that, in our reasonable judgment, raises intellectual property concerns.

Refusal to fulfill an order based on intellectual property concerns is not subject to our standard cancellation timelines — full refund will be issued promptly to your original payment method.

6.8 Trademark and Other IP Concerns

Although the DMCA applies specifically to copyright, we apply similar procedures to other intellectual property concerns, including trademark and right-of-publicity claims. Please contact our DMCA Agent at info@lightcasterneon.com with the subject line “IP Concern — [Type]” and provide details similar to those required for a DMCA Notice.

7. Warranty

6.1 Two-Year Limited Warranty

All Light Caster LED neon signs (both indoor and outdoor-rated) include a 2-year limited warranty from the date of delivery, covering defects in materials and workmanship under normal use and operating conditions. This warranty covers:

LED tube failure not caused by physical damage, misuse, or environmental factors.
Power supply failure under normal operating conditions.
Controller and remote malfunction under normal operating conditions.
Wiring defects causing intermittent operation or complete failure.

6.2 Hardwiring Voids the Warranty

Light Caster signs are designed and tested for plug-in use only with the included low-voltage power adapter. ANY HARDWIRING OF YOUR SIGN BY AN ELECTRICIAN OR ANY OTHER THIRD PARTY WILL IMMEDIATELY AND ENTIRELY VOID THIS WARRANTY. We accept no liability for damage or malfunction caused by hardwiring, including any costs associated with installation, uninstallation, or remediation. This applies to both indoor and outdoor-rated signs.

6.3 Other Warranty Exclusions

This warranty does not cover:

Damage caused by physical impact, dropping, or mishandling after delivery.
Outdoor use of indoor-rated signs, or exposure to damp, wet, or humid environments not appropriate for the sign’s rating.
For outdoor-rated signs: damage from full submersion, sustained heavy rainfall without shelter, salt-water exposure, hurricanes or extreme weather events, or use outside the IP65 specification.
Damage caused by power surges, use with an incorrect or non-supplied power adapter, or improper electrical connection.
Damage caused by unauthorized modification, disassembly, or repair by anyone other than Light Caster.
Normal wear and tear, including gradual reduction in LED brightness over time.
Cosmetic variations inherent in handmade production, such as slight bends in tubing, minor variations in letter spacing, or minor color variations.
Damage occurring after the 2-year warranty period.

6.4 Making a Warranty Claim

To make a warranty claim, email info@lightcasterneon.com with:

Your order number.
A description of the issue and the date the issue first appeared.
Clear photographs of the sign showing the defect.
A short video showing full operation: start filming from the power plug-in, go to the controller, operate the remote, then film the sign. This is required for any electrical issue.

We will assess your claim and respond within 5 business days. Resolution — repair, replacement, or refund — will be determined based on the source of the fault and is at the sole discretion of Light Caster.

6.5 Disclaimer of Other Warranties

EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LIGHTCASTER LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NOTHING IN THIS SECTION LIMITS ANY NON-WAIVABLE RIGHTS YOU MAY HAVE UNDER THE CALIFORNIA SONG-BEVERLY CONSUMER WARRANTY ACT OR ANY OTHER APPLICABLE CONSUMER PROTECTION LAW.

8. Prohibited Uses

In connection with your use of our website and Services, you agree not to:

Use our Services for any unlawful purpose or in violation of any applicable law.
Submit designs that infringe third-party copyrights, trademarks, or other intellectual property rights.
Submit designs containing hateful, discriminatory, obscene, sexually explicit, or illegal content.
Impersonate any person or entity or misrepresent your affiliation.
Attempt to gain unauthorized access to our systems, servers, or network.
Use automated bots, scrapers, or other automated means to access our website without prior written consent.

We reserve the right to refuse or cancel any order that violates these prohibitions, applicable law, or our content standards, without refund.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LIGHTCASTER LLC’S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR PRODUCTS OR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL LIGHTCASTER LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability. To the extent such laws apply, the above limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless Lightcaster LLC and its officers, directors, employees, agents, and suppliers from any claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of:

Your use of our Services or website.
Your violation of any provision of these Terms.
Your violation of any applicable law or third-party right.
Any artwork or designs you submit that infringe third-party intellectual property rights.

11. Modifications to Terms

We reserve the right to modify these Terms at any time by posting the updated version on our website with a new Effective Date. Material changes will be communicated to registered customers by email at least 14 days before taking effect. Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Nothing in these Terms limits any non-waivable rights you may have under California consumer protection law.

12.2 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact us at info@lightcasterneon.com and attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days of receiving your notice.

12.3 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Services shall be resolved by binding arbitration administered in the State of California in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.4 Class Action Waiver

YOU AND LIGHTCASTER LLC EACH AGREE THAT ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person’s claims.

12.5 Exceptions

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction in California in cases involving intellectual property infringement or other matters where irreparable harm may result.

13. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and Refund & Return Policy, constitute the entire agreement between you and Light Caster regarding your use of our Services.

Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver: Our failure to enforce any provision shall not constitute a waiver of that provision.

Assignment: You may not assign these Terms without our written consent. We may assign these Terms freely.

14. Contact Us

For questions about these Terms of Service:

Lightcaster LLC
9400 Corbin Ave, Northridge, CA 91324, USA
Email: info@lightcasterneon.com
Website: www.lightcasterneon.com