Privacy Policy

Effective Date: May 5, 2026
Last Updated: May 5, 2026
Legal Entity: Lightcaster LLC
Registered Address: 9400 Corbin Ave, Northridge, CA 91324, USA
Website: www.lightcasterneon.com
Contact: info@lightcasterneon.com

This Privacy Policy explains how Lightcaster LLC, a California limited liability company (doing business as “Light Caster”, “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit www.lightcasterneon.com or purchase our custom and ready-made LED neon signs. By using our website or placing an order, you consent to the practices described in this Policy.
If you do not agree with any part of this Policy, please discontinue use of our website immediately.

1. Who We Are

Lightcaster LLC is a California limited liability company that designs and produces custom and ready-made LED neon signs (both indoor and outdoor-rated) for customers across the United States. We act as the data controller for personal information collected through www.lightcasterneon.com.

Our registered business address is 9400 Corbin Ave, Northridge, CA 91324, USA. For privacy-related inquiries, please contact us at info@lightcasterneon.com.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide when using our website or placing an order:

Identity and contact details: name, company name (if applicable), email address, and phone number.
Shipping and billing addresses provided at checkout.
Account credentials: username and password if you register an account.
Order and design information: custom text, uploaded artwork, font and color preferences, dimensions, mounting preferences, and any other design specifications.
Payment information: card details and billing information processed securely by our third-party payment processor or by buy-now-pay-later providers (such as Klarna, Afterpay, Affirm, or Shop Pay) if you choose installment payment. We do not store full card numbers or CVV codes on our servers.
Communications: messages, emails, live chat transcripts, survey responses, and any correspondence you send us.

2.2 Information Collected Automatically

When you browse our website, we automatically collect:

Log data: IP address, browser type and version, operating system, referring URL, pages visited, and time and date of visit.
Device information: device type, device identifiers, and language settings.
Cookie and tracking data: see Section 5 for full details.
Approximate geographic location derived from your IP address.

2.3 Information from Third Parties

Payment processors and BNPL providers: transaction confirmation and limited billing data.
Shipping carriers: delivery status updates and tracking events.
Social media platforms: basic profile information if you interact with our social pages or use social login.

3. How We Use Your Information

3.1 Order Fulfillment and Customer Service

Processing and fulfilling your custom and ready-made sign orders, including design proofing, production, shipping, and delivery.
Communicating order status updates, design proof approvals, shipping notifications, and delivery confirmations.
Providing customer support, handling warranty claims, and resolving complaints.
Verifying payment and preventing fraudulent transactions.

3.2 Account Management

Creating and maintaining your customer account.
Enabling you to access your order history, saved designs, and account preferences.

3.3 Marketing Communications

Sending transactional emails (order confirmations, receipts, shipping updates, design approval requests). These are required for order fulfillment and cannot be opted out of.
Sending promotional emails, newsletters, or special offers only if you have opted in. You may unsubscribe at any time via the unsubscribe link in any marketing email.

3.4 Website Improvement and Analytics

Analyzing website traffic and user behavior to improve our website and product offerings.
Diagnosing technical issues and maintaining website security.

3.5 Legal and Compliance Purposes

Complying with applicable laws, regulations, and legal processes.
Protecting the rights, property, and safety of Light Caster and our customers.
Responding to lawful requests from government and law enforcement authorities.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share your information only in these limited circumstances:

Shipping and logistics carriers (UPS, FedEx, DHL, USPS): to deliver your order.
Payment processors (e.g., Stripe, PayPal) and BNPL providers (e.g., Klarna, Afterpay, Affirm, Shop Pay): to securely process payments. Our agreements prohibit them from using your data for any other purpose.
Manufacturing partners: solely to produce your custom or ready-made sign per your approved specifications.
Email service providers: to send transactional and opt-in marketing emails.
Analytics providers (e.g., Google Analytics): in anonymized or aggregated form to understand website traffic.
Cloud hosting and IT providers: to securely store and manage our website and order data.

All third-party service providers are contractually bound to handle your data securely and only for the specified purposes.

We may also disclose your information if required by law, court order, or government authority, or to protect the rights and safety of Light Caster and its customers.

In the event of a merger, acquisition, or sale of our business, your personal information may be transferred. You will be notified before your data becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help the website recognize your browser, remember your preferences, and collect usage information.

5.2 Types of Cookies We Use

Essential cookies: required for the website to function (shopping cart, login session). Cannot be disabled.
Analytics cookies: collect anonymized data about how visitors use our website (e.g., Google Analytics).
Functionality cookies: remember your preferences such as language or recently viewed products.
Marketing cookies: used by us and our advertising partners to deliver relevant ads based on your browsing behavior.

5.3 Managing Cookie Preferences

Through our cookie consent banner, displayed on your first visit.
Through your browser settings. Note that disabling essential cookies may impair website functionality.
For Google Analytics opt-out, visit https://tools.google.com/dlpage/gaoptout.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

SSL/TLS encryption for all data transmitted between your browser and our website.
PCI-DSS compliant payment processing. Full card details are never stored on our servers.
Access controls: only employees with a legitimate business need can access personal data.
Secure server infrastructure with regular security patching.

Despite these measures, no electronic transmission or storage method is completely secure. We cannot guarantee absolute security but will notify affected users without undue delay in the event of a data breach that poses a risk to your rights.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and as required by applicable law:

Account information: for the duration of your account and up to 3 years after closure.
Order records and transaction data: minimum 5 years for tax and accounting compliance.
Customer support communications: up to 3 years from resolution.
Design and artwork files: 12 months after order completion to facilitate reprints or warranty claims.
Marketing consent records: until you withdraw consent, plus 3 years for compliance purposes.

8. California Privacy Rights (CCPA / CPRA)

Because Light Caster is based in California and serves customers throughout the United States, we comply with the California Consumer Privacy Act (“CCPA”) as amended by the California Privacy Rights Act (“CPRA”). California residents have the following rights regarding their personal information:

8.1 Right to Know

You have the right to request that we disclose:

The categories of personal information we have collected about you.
The categories of sources from which we collected your personal information.
Our business or commercial purposes for collecting your personal information.
The categories of third parties with whom we share your personal information.
The specific pieces of personal information we have collected about you.

8.2 Right to Delete

You have the right to request deletion of personal information we have collected from you, subject to certain legal exceptions (such as records we must retain to complete transactions, comply with legal obligations, or detect security incidents).

8.3 Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

8.4 Right to Data Portability

You have the right to receive a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that information to another entity where technically feasible.

8.5 Right to Opt Out of Sale or Sharing

We do not sell your personal information for monetary consideration, and we do not “share” personal information for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA. You have the right to opt out of any such sale or sharing if our practices change in the future.

8.6 Right to Limit Use of Sensitive Personal Information

To the extent we collect sensitive personal information (such as account login credentials), we use it only for the purposes permitted by the CCPA/CPRA without your additional consent. You have the right to direct us to limit our use of sensitive personal information beyond these purposes.

8.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality based on your exercise of these rights.

8.8 How to Exercise Your California Rights

To exercise any of these rights, contact us at info@lightcasterneon.com with the subject line “California Privacy Request.” We will verify your identity using information already in our records (such as your email address, name, and order details) before processing your request. We will respond within 45 days, with a possible extension of up to 45 additional days where necessary.

You may also designate an authorized agent to make a request on your behalf. We may require the agent to provide proof of authorization and may verify your identity directly.

8.9 Right to Lodge a Complaint

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the California Attorney General’s Office (oag.ca.gov) or the California Privacy Protection Agency (cppa.ca.gov).

9. Other US State Privacy Rights

If you are a resident of a US state with a comprehensive consumer privacy law (such as Virginia, Colorado, Connecticut, Utah, Texas, or others as enacted), you may have rights similar to those described in Section 8. To exercise such rights, please contact us at info@lightcasterneon.com with the subject line “Privacy Request — [Your State].” We will respond as required by your state’s law.

10. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@lightcasterneon.com immediately. We will delete such information promptly. We comply with the Children’s Online Privacy Protection Act (COPPA) regarding any inadvertent collection of information from children under 13.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies. This Privacy Policy applies only to information collected through www.lightcasterneon.com.

12. Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. Because there is currently no industry standard for how to interpret DNT signals, our website does not respond to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a new “Last Updated” date. For material changes, we will provide more prominent notice (such as a banner on our website or an email to registered customers) at least 14 days before the change takes effect. Your continued use of our website after changes constitutes acceptance of the updated Policy.

14. Contact Us

For privacy-related questions, requests, or complaints:

Lightcaster LLC
9400 Corbin Ave, Northridge, CA 91324, USA
Email: info@lightcasterneon.com
Website: www.lightcasterneon.com

We will respond to all privacy-related inquiries within 10 business days (or as required by applicable law).